WARRANTY & RETURN POLICY FOR ONLINE ORDERS
The customer must contact us to obtain an RGA number and detailed instructions for warranty service / merchandise returns.
We will honour all manufacturer’s warranties pursuant to their terms and conditions. The customer is responsible for shipping costs to our location in Stratford, Ontario, Canada. We are responsible for all other shipping costs, including return shipping to the customer’s location.
Unless noted otherwise (e.g. if “FINAL SALE” appears in the item name and / or the item description), non-consumable items may be returned within 30 days of purchase for a refund equal to the original purchase price of the merchandise returned (plus any applicable taxes) less a 15% restocking fee. Shipping charges, fuel surcharges, handling fees, etc. are not refundable. Items must be returned in brand new condition (unopened, all seals and packaging intact). Items that do not meet this criteria will not be refunded. The customer is responsible for return shipping costs, and is encouraged to use a shipping method that provides a tracking number and insurance as we will not issue a refund in the event that a return shipment is lost or damaged. All sales are final after 30 days.
For health and safety reasons, all consumable product sales are final (no returns, exchanges, or refunds). Examples of consumable products include (but are not limited to): creams, lotions, soaps, hair styling products, shampoos, conditioners, combs, brushes, aftershaves, colognes, oils, powders, styptics, razor blades, straight razors, and personal care tools (manicure sets, hair trimmers, scissors, etc.). Please contact us if you require further clarification. Thank you for your understanding.
Orders can only be cancelled if they have not yet shipped. In the event of an order cancellation, 3% of the transaction amount will be withheld from the amount refunded to the customer in order to cover the non-refundable payment processing fees charged to us by our payment processor. Thank you for your understanding.
WARRANTY & RETURN POLICY FOR IN-STORE PURCHASES
- Please note that our brick and mortar store in Stratford, Ontario, Canada was closed permanently in July of 2020. Please contact us if you made a purchase at our physical store prior to this date and require warranty service.
Please contact us if you have any questions or concerns.
The Artful Badger – Stratford, ON, Canada – firstname.lastname@example.org